If you are delivering room service to a customer, and they have ordered a Diet Pepsi to go along with their meal, do not bring them a regular Pepsi just because you are out of Diet Pepsi. They are not the same beverage. Diet Coke could perhaps be substituted, but not a non-diet soda.

Second, do not then tell the customer that they can call one of the bell boys to see if they will go into the employee break room and get a Diet Pepsi from the drink machine for you. If there are Diet Pepsi’s in the break room, go get one before bringing the food to your customer, and they will never know that you have a beverage stocking issue.

Oh…and put some freaking vending machines next to the ice maker like every other hotel on the planet does.

Thanks.

This sarcastic entry was posted on Thursday, April 19th, 2007 at 2:09 pm and is filed under Food and Beverage, Travel. You can follow any responses to this entry through the comments feed. Both comments and pings are currently closed.