Homo sarcasmus - a new species of blog from Heath L. Buckmaster

18 Jan, 2010

The Joys of Home Ownership

Posted by: heath In: House and Home

Friday, 15 January 2010, 4:18pm Pacific Time: A slow but steady stream of 135 degree water begins its meander across the laundry room floor.

I need to pause at this point to give a shout-out to my laundry room floor, it’s been through a lot. Not only does it get the daily abuse from the cats using their litter boxes, but it’s also been through some delightful (but relatively minor) flooding. Some of you may recall the Great Christmas Ham Incident of 2006 – Christmas Ham that was put down the disposal caused a sewer pipe backup resulting in ham erupting into the bathtub and out the washing machine hose and onto the laundry room floor.

Needness to say, I have mad props for the laundry room floor and its tolerance level.

Back to Friday. I was doing some laundry, all was fine, no ham down the disposal or anything like that. I go back to put the clothes into the dryer and notice that the carpet in the laundry room is COMPLETELY soaked, but the water is NOT coming from under the washer! It’s coming out of the hot water heater!

Oh crap.

There was a constant drip coming from the bottom of the hot water heater, and it had leaked probably a gallon of water into the surrounding carpet. We quickly cleaned up all the water and turned the water off to the heater. We put pans under it to catch the water that continued to drip – now from three different places. Oh goodie just what I wanted to deal with on a Friday night as we’re getting ready to leave for dinner out.

So – I started making some calls and found out that Sears had the same model Kenmore 30 gallon natural gas (just the newer version) available and it was highly likely that it could be installed the next day (Saturday). The cost of the hot water heater was less than $300, but after installation fees, pipes, hoses, drip pans, and permit lookups, the cost was up to $900 and it was only Friday night and I’m on the phone ordering it.

Saturday – installers arrive mid-afternoon and the install begins, and the costs begin to rise more. $400 more because the old water heater was WAY out of code and all sorts of new pipes and trays and drains have to be installed. Apparently whomever installed the first one did a sloppy job.

So all in all, $1300 over a two day period. It’s like going to Vegas – except Vegas isn’t as fun. But that hot shower sure did feel good ;-) .

Oh – and to whomever eventually buys my house when I move out some day, you’re welcome.

2 Responses to "The Joys of Home Ownership"

1 | Sears Cares

January 19th, 2010 at 11:43 am

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To Heath,
My name is Brian and I am part of the Sears Cares Escalations team. I am sorry to hear that you’ve had issues with the installation of your new water heater. From what I have read here, the installation went ok, but the cost grew more than you had anticipated. I was just wondering if you had any questions, concerns or frustrations we could address for you. Bringing a home up to code is usually the most expensive part of the process, but we do want to ensure that anything that might be frustrating you is addressed as you are a valued customer with us. At your convenience, please contact my office via email at searscares@searshc.com and we’d be happy to assist you. In the email, please provide a contact phone number and the phone number the water heater was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Heath) used to post here for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Brian J.
Senior Case Manager
Sears Cares

2 | heath

January 20th, 2010 at 2:20 pm

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Hi Brian – how nice of you to reply to this, you must be searching on Sears related keywords!

The install went just fine – the installers were very friendly and professional, and they did a high quality job. No issues at all with the work.

What frustrated me was how the expense of a $289 product increased by $1000. It’s like the home owner is penalized for code changes that happen AFTER they purchased the house. Had I known that the previous hot water heater was installed to an older code, I would have had the previous owners replace it before I moved in. So basically I got stuck with fees that the state just arbitrarily comes up with over time.

But such is home ownership – it’s frustrating but I’m over it :-) . The people who buy my house next won’t have to worry about it now. And I have a new hot water heater out of the process. Thanks for the checkup!



  • heath: Oh Tommy...your comments mirror those of the Dawg as well. They thought Lee's voice was too big for the song. I don't think it was too big, but I can
  • Tommy Marx: Gotta disagree with you on this one sweetie. Yes, Crystal and Siobhan were definitely the best of the women, and while I didn't like the song he sang,
  • heath: Glad we're on the same page regarding Lee ;-). Otherwise, I'm really bored this year. I was hoping that we'd have another big personality like Adam L

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